Intellectual-Property Complaints • v.2026.2
tendypos.com/legal/infringement • legal@tendypos.com
This Infringement Policy (“Policy”) forms part of, and is incorporated by reference into, the Tendy Master Subscription Agreement located at tendypos.com/legal/msa-v2026-2 (the “Agreement”). It describes how to report claims that content made available through Tendy’s Products — including a Merchant’s eCommerce storefront — infringes intellectual-property rights, and how Tendy responds. Capitalized terms have the meaning given in the Agreement.
Tendy respects intellectual-property rights and expects Merchants and Users to do the same. Under Section 11(c) of the Agreement, the Merchant represents that Merchant Content does not infringe third-party rights, and under Section 13.1 the Merchant indemnifies Tendy against infringement claims arising from Merchant Content. This Policy sets out the process Tendy follows when it receives an infringement complaint.
A rights holder (or an authorized agent) who believes content available through the Products infringes its rights may send a written notice to Tendy’s designated contact at legal@tendypos.com with the subject line “Infringement Notice.” To allow Tendy to act, the notice should include:
identification of the intellectual-property right claimed to be infringed (for example, the copyrighted work, trademark, or registration);
identification of the allegedly infringing material and information reasonably sufficient to locate it (for example, the URL of the Merchant storefront page);
the complainant’s name, address, telephone number, and email address;
a statement that the complainant has a good-faith belief that the use is not authorized by the rights holder, its agent, or the law;
a statement that the information in the notice is accurate; and
the physical or electronic signature of the complainant or its authorized agent.
Canadian Merchants — Notice-and-Notice. Consistent with the notice-and-notice regime under Canada’s Copyright Act, where Tendy receives a compliant notice relating to a Canadian Merchant, Tendy will forward the notice to the affected Merchant and may retain related records. Tendy is not required by that regime to remove content solely on receipt of a notice.
US Merchants — Notice-and-Takedown. For Merchants located in the United States, Tendy follows a notice-and-takedown approach consistent with the U.S. Digital Millennium Copyright Act (DMCA): on receipt of a compliant notice, Tendy may remove or disable access to the allegedly infringing material and will notify the affected Merchant.
In all cases, Tendy may, in its reasonable discretion and consistent with the Agreement, disable access to content, suspend access under Section 6.3, or terminate for licence violations under Section 6.2. Tendy will generally notify the affected Merchant and give an opportunity to respond, except where prompt action is required.
A Merchant who believes content was removed or disabled in error may submit a written counter-notice to legal@tendypos.com that identifies the material, explains the basis for the belief that it is not infringing, and provides the Merchant’s contact information and consent to jurisdiction as required by applicable law. Where appropriate, Tendy may restore the material or forward the counter-notice to the complainant.
Tendy maintains a policy of suspending or terminating, in appropriate circumstances, the accounts of Merchants or Users who are repeat infringers of intellectual-property rights. Repeated or egregious infringement constitutes a material breach of the Agreement and a violation of the Acceptable Use Policy.
Submitting a notice or counter-notice that contains a material misrepresentation may expose the submitting party to liability. Tendy may decline to act on notices that are incomplete, abusive, or submitted in bad faith.